Frequently Asked Questions
Resolve your most frequent doubts about our furniture, materials, and services here. If you have any questions about any of these issues, or others that may arise, our team will be happy to help you.
Customization
Can I request special measurements and finishes?
As long as the product (chairs, tables, stools, sofas, loungers, daybeds) can be adjusted in finishes and/or measurements, Sitmobel will have no problem fulfilling special orders. However, they will logically be subject to minimum quantities and/or special prices. We kindly ask you to consult us about this without any obligation.
Are the images and colors seen on the website true to reality?
We must take into account that the colors and/or finishes and/or details that appear on the website, mainly in photographic bases, may change compared to reality for digital reasons. It is recommended to check the color correspondence with your sales advisor and/or a physical sample can be validated before placing an order if the color is critical.
Manufacturing
Where are Sitmobel products manufactured?
All our chairs, tables, stools, sofas, loungers… and any Sitmobel product are manufactured in Mexico with quality materials through processes respectful of human beings and the environment.
How long does it take to manufacture our products?
Delivery times vary depending on the product and location. Your advisor will provide you with this approximate time.
Support
How do I maintain my furniture?
Sitmobel recommends cleaning the products (chairs, tables, stools, sofas) only with a cloth dampened in water and drying the surfaces afterwards. We do not recommend chemical and/or abrasive products even though they may be commercially recommended for this use.
What care prolongs the useful life of your furniture?
Dust regularly and clean with a soft, damp cloth. Avoid using aggressive chemical products to preserve the natural finish of the wood.
What if I need a repair?
In case of any damage, unrelated to use and/or after the warranty has expired, Sitmobel can take care of repairs upon acceptance of the budget.
What if I need spare parts?
Sitmobel commits to having spare parts and/or pieces for all references of chairs, tables, stools, loungers, daybeds, sofas… even after 5 years of their discontinuation.
Warranty
How many years of warranty do the products have?
Sitmobel products are covered with a 1-year warranty from the date of purchase and cover all types of problems, as long as they are caused by manufacturing errors.
Who determines if it is a manufacturing error?
In case of any incident, it will be the technical department of Sitmobel that, through a physical sample (not a photograph), will initially determine the possible cause of the damage suffered and its possible solution.
